February 5, 2025

“At KIA, Check-in Disruption is due to Excavation Works, Not Dumsor, Clarifies GACL.”

Peter July 17, 2024 45
GACL-

The Ghana Airports Company Limited (GACL) has clarified that the disruption in its check-in systems at Kotoka International Airport (KIA) on Tuesday was caused by ongoing excavation works and not by erratic power supply, commonly referred to as “dumsor.”

In a statement, GACL confirmed that the disruption occurred at approximately 7:51 PM on Tuesday, July 16, 2024, affecting Terminal 3’s check-in systems for about an hour. This disruption led to delays in passenger processing and airline turnaround times.

“The disruption’s root cause was a fibre optic system failure due to ongoing excavation works by Ghana Water Company Limited (GWCL) along the fibre path of Telecel Ghana Limited between Cantonments and Teshie Nungua. Contrary to some speculations, the disruption was not related to a power outage (dumsor),” stated the airport’s management.

GACL ensured that passengers were promptly informed of the situation through regular updates via announcements. Despite the initial challenges, the situation was effectively managed using backup internet services, allowing airlines to depart for their respective destinations eventually.

“Management extends its sincere apologies to passengers who were affected by the downtime and wishes to assure them of its commitment to providing seamless facilitation through all GACL-operated airports,” the release concluded.

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45 thoughts on ““At KIA, Check-in Disruption is due to Excavation Works, Not Dumsor, Clarifies GACL.””

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